Can you provide customized security systems for individuals, premises, or institutions?
Yes, we design tailored security systems for individuals, premises, and institutions. Simply fill out our contact form to reach us. Our Sales Representatives will quickly assign our expert team for an on-site inspection. Based on their professional assessment, a customized security system will be designed and installed for you in no time.
Can I benefit from security systems without a subscription?
Yes, we offer non-subscription-based security solutions designed specifically for your needs. Together with our expert team, we can create affordable, customized systems for you. Alternatively, you can fill out our contact form to request products with the exact features you need.
I want to upgrade my existing security system and take my safety to the next level! How can you help?
It’s simple just fill out our contact form to share your request for enhancing your existing security system, whether it’s one you already subscribe to or one you’ve set up yourself. Our expert team will evaluate the current state of your system on-site and provide the most accurate guidance. Through system integrations, we can elevate your security to the highest level.
I need support to keep my existing security systems running smoothly!
To ensure your security systems function flawlessly, we schedule periodic maintenance plans providing uninterrupted protection for our valued customers. Depending on your maintenance and repair request, our expert team will conduct an on-site inspection, checking the number and condition of cameras and devices, and preparing a tailored maintenance and repair plan. Your systems are monitored at scheduled times or when necessary, preventive maintenance is carried out, and detailed reports are provided.
I don’t want my system to fail during power outages.
With the right product selection and professional installation, such problems can be prevented. With equipment installed by Gözen Security experts, a backup battery connected to your alarm panel automatically activates during a power outage keeping your system running seamlessly for a minimum of 8 hours.
Can I move my security system if I relocate?
Yes. If you decide to move, you can easily continue using your existing security system in your new home or workplace. After our expert team conducts an on-site inspection at your new location, we will ensure your system is set up according to your needs allowing you to keep using it just as before.
What should I do to benefit from Gözen Security systems?
You can easily reach us by filling out the contact form on our website. Our Sales Representatives will get in touch with you as soon as possible.
Can I activate the system while I’m at home or sleeping at night?
Yes, you can use the Home Installation Mode. In this mode, the motion detectors inside your home are deactivated while all other detectors remain active. This allows freedom of movement for people inside while keeping the house protected. Thanks to magnetic contacts on your windows and doors, any unauthorized entry triggers the alarm. During installation, you can decide together with our technical service team which detectors should remain active or inactive when using this feature.
Do you provide services for system malfunctions, maintenance, or relocation?
Yes. You can share all your requests regarding malfunctions, maintenance, relocation, or additional needs by filling out our contact form. All installed systems are covered by a two-year warranty. If the issue is not caused by user error, repair, replacement, or return will be carried out in line with our expert team’s report.
I have a pet at home. Can I still use your system?
Yes. With our special pet-friendly motion detectors, pets up to 40 kg can move freely without triggering the alarm. For more details, our expert team will provide guidance during the on-site inspection of your home.
What is your return policy?
If any issue occurs with an installed product, our expert team will conduct an on-site inspection to identify the problem. If the issue is due to a defective product, it will be replaced with a new one within 14 days from the installation date.
I haven’t received my invoice; how can I get it?
Both individual and corporate invoices are delivered in printed form with the product and also sent electronically to your registered email address. If you have not received your invoice, you can contact our Customer Services department to request it.
Will my home/office be damaged during installation?
All installation procedures are carried out by our expert teams with maximum care to ensure no damage occurs to your property.
How can I unsubscribe from your mailing list?
To unsubscribe from our mailing list, simply send an email to customerservices@gozensecurity.com